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GENERAL TERMS OF SALE/RENTAL


www.animatefactory.com

ANIMATE FACTORY, ZA 76890, TÔTES, FRANCE

SAS au Capital de 30 000€ RCS B 385 103 361


  • These General Terms and Conditions ("T&C") aim to define the terms of sale of products and supplies of services (rental, etc.) between MTC and its customers defined below. Is a client under these CG, any natural or legal person who orders on the website of the company Michel Taillis Création ("MTC"), "https://www.animateparticulier.com" (the "Site") whether it is a professional or an individual. If the present ones were to be different depending on the quality of the client, these differences would be noted in a specific way.

  • 1.0 OBJECT
  • 1.1 Champ d'application
  • These general terms govern the sale and rental of products marketed on the Site at the time of order placement.

  • 1.2 Territorialité
  • Customers who order on the Site (whether in French or English) are deemed to place orders and purchase in France, and their contractual relationship with MTC is therefore subject in all respects to French law. It is expressly stated that in the event of a dispute, the parties will prioritize seeking an amicable solution, and only the French version of these terms will be authoritative.

  • 1.3 Capacité à contracter
  • The purchase or rental of a product marketed on the Site is not considered a routine management act of daily life. In accordance with Article 1146 of the Civil Code, every MTC customer declares that they have the capacity to contract under the conditions described below, meaning they are either an emancipated minor or of legal age and not protected under Article 425 of the Civil Code.

  • 1.4 Acceptation du client
  • The customer's validation of their order automatically entails the express and unconditional acceptance of these terms. These terms apply to the exclusion of all other conditions, unless a written derogatory agreement has been previously signed by the parties. They can be read directly on the Site. They can be sent by email, fax, or postal mail upon simple request.

  • 1.5 Evolution et modification des CG
  • These terms are subject to change at any time. Customers are therefore invited to read them regularly. Each version of these terms has a specific date, and orders are therefore governed by the online terms in effect at the time of the order.

  • 1.6 Caractéristiques des produits
  • MTC strives to present the essential characteristics of its products as accurately as possible on the product data sheets.

  • Our product managers ensure that the images presented on the site correspond as closely as possible to the product sold. However, if an aesthetic and/or technical difference should appear, it would have no impact on the main characteristics of the product. We use the best means to ensure fidelity in the reproduction of colors and products. However, slight differences in color or shape may be noted between the item and the rendering, particularly due to image compression for the internet.

  • Confirmation of these technical details is always possible by calling the company's sales department or by sending an email.

  • 1.7 Price
  • 1.7.1 The prices of goods and rentals are displayed ex works (Incoterm EX-WORKS) in Euros, all taxes included for private customers, excluding taxes for professionals and in any case excluding shipping costs.

  • 1.7.2 The rates of the company’s suppliers are subject to change during the year. However, as soon as an order is placed and validated, even though the product is not in stock and there is a manufacturing deadline, the price remains that of the day of the order.

  • 1.7.3 All prices are subject to obvious typographical errors.

  • 1.7.4 Shipping costs
  • As prices are charged ex-works, shipping costs are calculated based on the estimated weight (according to the weight-volume rules provided by the carrier) of the package (including packaging), the country of delivery, and the chosen carrier. They include ad valorem insurance fees.
  • Shipping costs may be offered free of charge on a one-time basis as part of marketing operations.

  • 2.0 VALUE ADDED TAX (VAT)
  • 2.1 Application
  • VAT applies to sales made to corporate or individual clients residing in France. It does not apply to non-French companies in the European Union that have an intra-community VAT number. VAT does not apply to sales destined for Switzerland. Sales from the mainland to the overseas departments and territories are made tax-free (French VAT).

  • According to local legislation, products are taxed (local VAT, import duties, customs duties, etc.) upon arrival, and these taxes are the responsibility of the customer unless specific contractual provisions between the parties state otherwise.

​Important note : Regarding orders delivered to countries outside the European Union, Switzerland, and the overseas territories, MTC informs the customer that, although VAT has not been applied to their order, they will have to pay taxes and other customs fees related to it to the carrier. These fees cannot be calculated in advance, and we are therefore unable to indicate the amount.

  • For more information, MTC strongly advises the customer to contact the relevant local authorities directly.

  • The VAT number must be provided when placing the order and validated by us. The customer is aware and accepts that any order for which the VAT number has not been provided or validated by us will be invoiced with the addition of VAT.

  • For customers residing in Brazil, the CPF number will be required when creating their account.

  • 2.2 Taux
  • The VAT rate applied depends on the country of delivery of the device. Currently, it is 20% of the value of the goods sold or services provided for delivery in Metropolitan France, Corsica, and Monaco.

  • 2.3 Douanes
  • There are no customs duties within the European Union, subject to changes in current legislation. Customs duties may apply to goods shipped from the European Union to the customer's country outside the European Union. In this case, the customer is responsible for paying these customs duties and any associated administrative aspects. The seller's responsibility ends when the product has been shipped to the address provided by the customer. Please note that the DOM TOM are considered outside the European Union and therefore subject to customs clearance.cf.note 2.1)

  • 3.0 ORDER
  • 3.1 Passation
  • When the customer places their order through the Site, they fill in their details in an appropriate form. The customer is invited to review their form before confirming their order. MTC is not responsible for errors in email delivery or errors in parcel delivery due to a poorly filled form.

  • 3.2 Confirmation
  • An automatic confirmation email of the order is sent to the customer, provided that the email address indicated in the order form does not contain any errors. In case of non-receipt of this confirmation, the customer can request it from customer service.
  • A detailed invoice is downloadable from the customer account, under the 'My Orders' section.

  • 3.3 Payment
  • Payment of the full order amount is mandatory to validate the order.

  • 3.3 Order cancellation:
  • Michel Taillis Création products are generally made to order and therefore not kept in stock. However, it may happen during the manufacturing of an order that one or a few additional units are produced, which generates stock.

  • 3.3.1 Cancellation of an order for a product in stock

         3.3.1.1 Cancellation of an order for a product in stock before shipment:

  • Any validated and thus paid order will be prepared and shipped within 2 business days following the payment. The customer has a period of 48 hours to cancel their order at no cost.

  • 3.3.1.2 Cancellation of an order after shipment:
  • If the customer is a professional, under Article L.221-18 of the Consumer Code, no right of withdrawal or cancellation applies.

  • If the customer is a private consumer, and if upon receipt they wish to cancel their order, they must return the package within 14 days from the date of delivery. In the case of an order for multiple goods delivered separately or in the case of an order for a good composed of lots or multiple parts whose delivery is staggered over a defined period, the deadline runs from the receipt of the last good or lot or the last part.

  • If the package has been opened and resealed, a flat fee of €50 including VAT for packaging costs will be deducted from the refund. If the package has not been opened, no flat fee will be deducted.

  • In all cases, the shipping costs for both ways will remain the responsibility of the customer and will therefore be deducted from the refund.

  • 3.3.2 Cancellation of an order for a product on request:
  • Any validated and therefore paid order for a product made to order will initiate a manufacturing process within 2 business days. The customer therefore has a period of 48 hours to cancel their order without any fees. After this period, the manufacturing of the order begins and, in accordance with the provisions of Article L.221-28 of the Consumer Code, no cancellation will be accepted.

  • 4.0 PAYMENT
  • In the case of payment by credit card, the customer's bank account will be debited within 48-72 hours after the order confirmation. MTC reserves the right to decline an order.

  • 4.1 Payment methods
  • The customer can pay using the following payment methods:

  • 4.1.1 Credit card (Mastercard, Visa, JCB). Beyond 5,000 (five thousand) Euros, bank transfer is mandatory.

  • 4.1.2 Bank transfer. The transfer must be made in Euros only. The bank fees are the responsibility of the client. For European transfers (SEPA area including Switzerland), put 'shared mode charges' to avoid fees. In order to avoid any incident or processing delay, it will be requested to specify the order number in the wording of your transfer.

  • 4.1.3 Bank check: only for customers with a bank account and checkbook with a bank domiciled in France. The checks are cashed upon receipt.

  • 4.1.4 Paypal
  • The customer guarantees MTC that they have any necessary authorizations to use the payment method they have chosen.

  • 4.2 Default
  • MTC reserves the right to refuse to make a delivery or to honor an order from a customer who has not fully or partially paid for a previous order or with whom a dispute is ongoing.

  • 4.3 Anti-fraud control
  • The information related to the customer's order is subject to a control aimed at combating credit card fraud. MTC is the recipient of the data related to the customer's order. The non-transmission of this data prevents the execution and analysis of your transaction. The occurrence of a non-payment due to fraudulent use of a credit card will result in the registration of the details related to the order associated with this non-payment in a file. An irregular declaration or an anomaly may also be subject to specific processing. In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, and oppose all of your personal data at any time by writing by mail and justifying your identity to MTC. Furthermore, in this context, MTC may request from the customer all necessary documents for processing the order: proof of address, identification document, copy of the credit card...

  • 4.4 Retention of title
  • MTC remains the owner of the delivered goods until they are fully paid for by the customer. The above provisions do not prevent, from the moment the goods are handed over to the carrier, the transfer to the customer of the risks of loss or deterioration of the goods subject to the retention of title as well as any damage they may cause.

         5.0 INVOICE

  • The purchase order that the customer creates online is not an invoice. Regardless of the ordering method and payment mode, a detailed invoice can be downloaded from the customer account under the 'My Orders' section. MTC keeps a 'paper' and digital copy of each invoice.

  • 6.0 DEADLINES
  • 6.1 Preparation time
  • Orders placed online are processed continuously from Monday to Friday. The processing time for the order varies depending on the chosen payment method (the customer must, for example, take into account the bank processing time for their transfer), which can therefore vary from a few minutes to several days.

  • 6.2 Transport times
  • They depend on the carrier that MTC has proposed.

  • MTC informs the customer that the announced deadlines are those communicated to them by the carriers. It assumes no responsibility in this regard.

  • MTC wishes to point out to the customer that these deadlines do not include Saturdays and Sundays, nor public holidays, and also depend on the accuracy of the address provided by the customer at the time of the order as well as their availability to receive the package.

  • These deadlines are reminded to the customer when placing the order in the purchase order.

  • 6.3 Delivery time
  • 6.3.1 If MTC has the product in stock, the delivery time is equal to the order preparation time plus transport time. If MTC does not have the product in stock contrary to what is announced on the Site, due to a computer error, the useful time for manufacturing the product must be added to the preparation time and transport time. Once the initial announced deadline has passed, a new deadline will be communicated to the client, based on the data known by MTC. In any case, a proposal for cancellation and/or refund (for payments by bank transfer) may also be made to him beyond the 30th working day of order confirmation.

  • 6.3.2 For custom-made products, lead times are 4 weeks from March to August and up to 8 weeks from September to February. As soon as the initial announced deadline is exceeded, a new deadline will be communicated to the client, based on the data known by MTC. In any case, a proposal for cancellation and/or refund (for payments by bank transfer) may also be made to him beyond the 30th working day of order confirmation.

  • Depending on the products, these deadlines may vary by 2 weeks more or less.
  • In exceptional cases, for certain exceptional products, the deadlines may exceed 2 months. In this case, MTC will notify the customer within 8 working days following the order placement and will allow the customer the option to cancel their order and be refunded the amount corresponding to the part of the price already effectively paid and collected.

  • 7.0 SHIPPING

  • 7.1 Conditioning
  • The products to be shipped are packaged in compliance with the relevant standards. The procedures and techniques used are evolving with a view to general optimization of packaging but aim, in any case, to satisfy the customer through our quality monitoring.

  • 7.2 Confirmation
  • If the customer has placed their order on the Site, an automatic email confirmation of the shipment of their package is sent to them, provided that the email address they provided in the order form does not contain any errors.

  • 7.3 Tracking of the package
  • The tracking number for the shipped package is available at the end of the day on the customer's order tracking page. With this number, the customer can track their package on the website of the carrier they have chosen. The tracking of the package depends on the carrier and is their responsibility. MTC is not responsible for any errors that may be found on the carriers' websites, nor for any bugs that may hinder the customer's ability to track their package on the carriers' websites.

  • The customer can check the status of their order at any time with our administrative service by sending an email tocontact@micheltaillis.com

  • 7.4 Shipping
  • The carrier is the one recommended by MTC, unless the carrier has been chosen by the customer.

  • 8.0 DELIVERY
  • 8.1 Place of delivery
  • The products are delivered by default to the delivery address indicated by the customer on the order form. If the delivery address is different from the billing address, the customer indicates both addresses on the order form, and the package is delivered to the specified delivery address.

  • 8.2 Absence on the day of delive
  • Depending on the case, the carrier may leave a notice in the customer's mailbox, inviting them to contact the carrier.

  • 8.3 Retard de livraison
  • It is possible that a package does not arrive within the time guaranteed by the carriers. If the delay is significant, the customer can contact MTC to open an investigation for the location of the package: it may indeed have been lost.

  • 8.4 Loss of parcels
  • 8.4.1 In this case, MTC is obliged to respect the deadlines imposed by the carriers regarding the declaration of loss and the reimbursement of the shipment. In fact, the client is also bound by these deadlines:
  • - thus, the customer has a maximum period of 10 working days from the receipt of the confirmation email of the shipment of their package to declare it lost to MTC. Beyond this period, no claims will be considered.
  • - on the other hand, if the customer has declared their package lost within the aforementioned timeframe, MTC will open a claims file. In this context, it is possible that they will request necessary documents from the customer to establish this file. The customer must provide them as soon as possible.
  • - finally, definitive responses regarding the investigations are provided by the carriers within a period ranging from one to three weeks. The response can be of two types: either the package is found and is then returned to the customer following the normal procedure, or the package is declared lost by the carrier and MTC informs the customer. In this case, the carrier's insurance will reimburse MTC, which will then pass on the amount received from the insurance down to the last euro within a period of 6 working days.
  • In the case where the customer has chosen their own carrier, it will be the customer's responsibility to initiate the reimbursement process with their carrier in case of loss.

  • 8.4.2 As the prices are from the MTC factory and transport is the responsibility of the customer, in the case of a loss noted on a delivery (in France or outside France), the customer will have to pay for the cost of transport. MTC nevertheless undertakes to do everything possible to find the package. In the case of a "permanent" loss and if the customer places a new order, MTC undertakes to place this new order as a priority, so as to shorten the deadlines as much as possible.

  • 8.5 Receipt of the package
  • Packages are delivered against signature to the recipient. Any delivered product must be subject to inspection and any reservations noted on the carrier's delivery slip in case of partial or total damage. Without reservations, the product is deemed delivered in good condition and cannot be contested later with MTC. It is reminded that if the recipient wants to preserve their rights against the carrier, it is their responsibility to submit a reasoned claim to the carrier within 3 days (excluding public holidays) following the day of delivery. This claim must be made by registered letter with acknowledgment of receipt.

  • Any unclaimed package returned to MTC may be reshipped at the recipient's expense.

  • 8.6 Delivery error
  • Upon receipt of the package by the client, they must submit by fax, email, or postal mail to MTC any claim of non-compliance of the products in nature, quality, or quantity compared to the information on the invoice. Any claim of non-compliance must be made before 10 AM on the business day following the delivery of the package. Any claim not made according to the rules defined above and within the specified time limits will not be taken into account and will release the company from any liability towards the client.

  • 8.7 Strikes or force majeure
  • In the event of a strike by carriers or any other exceptional event slowing down or preventing the delivery of packages, MTC will make every effort to inform the client of the status of their package shipment without providing any guarantees in this regard.

  • 8.8 Export control and local legislation
  • The customer must inquire with the local authorities of their residence about the conditions for importing the ordered products and make any corresponding declarations and/or payments to the relevant authorities of the concerned country.

  • They must check with local authorities the possibilities for importing or using the ordered products or services.

  • They must ensure that the technical specifications specific to the manufacturer comply with the legislation of the concerned country.

  • If the customer does not comply with the legislation of the country where they have introduced the products, MTC cannot be held responsible in any case.

  • 9.0 RETURNS
  • 9.1 General return procedure and conditions
  • 9.1.1 Product damaged or not working delivered in France:
  • In the event that a product does not work, the customer must send an email to MTC within eight days of receiving their goods, explaining the defects and, if possible, attaching a video of the product in motion. The customer is of course invited to read the user manual carefully to avoid any malfunction.
  • In the event that, despite remote advice, the product still does not work, the customer will ask MTC to arrange for the return. MTC will either repair the defective product or manufacture a new product. The packaging must be either the original one or, if its condition does not allow it, in packaging of equivalent quality, safety, and cleanliness.

  • 9.1.2 Product damaged or not functioning delivered abroad:
  • In the event that a product does not work, the customer must send an email to MTC within eight days of receiving their goods, explaining the defects and, if possible, attaching a video of the product in motion. The customer is of course invited to read the user manual carefully to avoid any malfunction.
  • To the extent that despite remote advice, the product still does not work, the customer must arrange for the return at their own expense. MTC will either repair the defective product or manufacture a new product. The packaging must be either the original one or, if its condition does not allow it, in packaging of equivalent quality and cleanliness.

  • 9.1.3 Visually damaged or stained product delivered in France
  • If upon receipt by the customer, the packaging is damaged and the product is also damaged, the customer must make a reservation on the delivery note so that MTC can take action against the carrier. MTC will then organize a return and the replacement or repair of the product.

  • 9.1.4 Product visually damaged or stained, delivered abroad
  • If upon receipt by the customer, the packaging is damaged and the product is also damaged, the customer must make a reservation on the delivery note and immediately notify MTC so that it can take action against the carrier in order to obtain the relevant compensation and arrange for the return at their own expense. MTC will do everything possible to replace or repair the product as soon as possible. In no case can this eventuality allow for the cancellation of the order.

  • Note: Upon receipt, MTC services will check the conformity of the returned product and the reason for return. If the return is made under a wrong reason, the reason for return may be requalified. The customer will be informed by email and the processing of their return will be based on the new reason.

  • 9.2 Returns for withdrawal
  • Attention: only non-professional customers can benefit from the right of withdrawal.
  • 9.2.1 Terms of return
  • In accordance with article L221-18 of the Consumer Code, the consumer has a period of 14 working days from the date of receipt of the products to return any item that does not suit them, in its original packaging and in good condition, suitable for resale, and request an exchange for another reference or a refund without penalty, except for shipping costs. The consumer therefore has 14 days to inform MTC that they wish to withdraw so that customer service can assign them a return authorization number.

  • ATTENTION : No withdrawal will be accepted if the returned product is unsuitable for its resale. Therefore:
  • - the product must be returned in perfect condition, preferably in its original packaging, to avoid any damage during transport and the participation in packaging costs of €50.
  • - the product must be accompanied by all its accessories. Otherwise, the product will be returned to the consumer at their expense.

  • To ensure that their request is properly processed, the customer must always provide their order number and complete contact details.

  • 9.2.2 Specific conditions for the exercise of the right of withdrawal
  • No returns will be accepted for:
  • - products made to order and/or specially designed.
  • - products for which the return request is out of time and/or if the original packaging is opened, torn, marked and/or if the product has been used.

  • 9.2.3 Processing of the return for withdrawal
  • After receipt and acceptance of the package by MTC services, depending on the nature of the product, available stock, and the consumer's wishes, MTC will offer to reship an exchange product of equivalent value.

  • Otherwise, a credit will be created. It will correspond to the total amount of the order excluding shipping costs. MTC reserves the right to deduct the price of consumed, damaged, or missing products. If the customer chooses to be refunded and subject to compliance with the previous conditions, a refund of the credit value will be made within 30 days following the receipt of the product by MTC.

  • 9.2.4 Return costs for withdrawal
  • Return shipping costs in the event of withdrawal are the responsibility of the customer.

  • 9.3 Returns of defective products
  • 9.3.1 Procedures for applying a defect at unpacking
  • Upon receipt of the package, the customer must report the receipt of a defective product at the time of its commissioning before 10 a.m. on the next business day. When making a return request, it is essential that the customer describes the problem encountered with their product as accurately as possible. MTC's customer service will generate a return authorization number. The product must be returned by the customer in its original packaging even if it has been opened. It must be accompanied by all its accessories. To ensure their request is processed correctly, the customer must always provide their order number and complete contact information.

  • ATTENTION : Only products with a proven unpacking defect will be accepted. Otherwise, the product may then be returned to the customer at their expense or his requalified return under the appropriate reason.

  • 9.3.2 Exclusions
  • 1. Products that do not show a defect upon unboxing.
  • 2. A defect attributable to improper use of the product.
  • 3. Products that have been opened or disassembled.

  • 9.3.3 Processing of return for unpacking defect
  • After receipt and acceptance of the package by MTC services, depending on the nature of the product, available stock, and the customer's wishes, MTC will offer to reship the product or an equivalent value exchange product.

  • Otherwise, a credit note will be created. It will correspond to the total amount of the order (product(s) + shipping costs if the order consists solely of the product that has a defect upon unpacking).

  • If the customer chooses to be refunded and subject to compliance with the previous conditions, a refund of the value of the products in accordance with the purchase invoice (product(s) + shipping costs if the order consists solely of the product that has a defect upon unpacking) will be made within 30 days following the receipt of the product by MTC.

  • 9.3.4 Return costs
  • After receiving and accepting the package, if the shipping costs incurred with the carrier are known to MTC, it will automatically issue a credit note for the amount of those costs. If these costs are not known to it, proof of the incurred costs will be requested from the customer by its customer service so that the latter can proceed with the generation of the corresponding credit note.

  • In the case of the issuance of a credit note, the customer can request its cancellation and refund from MTC's customer service.

  • 9.4 Methods and treatment of returns
  • 9.4.1 Terms of return
  • The customer has 14 days to inform MTC that the product sent is not the product ordered: compatibility error, reference error, size issue, color issue, characteristics issue, completely different product… so that MTC's customer service can assign a return authorization number. The product must be returned in good condition and in its original packaging, even if it has been opened, with all its contents (accessories, etc.).

  • To ensure that their request is properly processed, the customer must always provide their order number and complete contact information.

  • 9.4.2 Processing of return
  • After receiving and accepting the package by MTC services, depending on the nature of the product, available stock, and the customer's wishes, MTC will propose to reship the originally ordered product or an exchange product with equivalent characteristics after validation. Otherwise, a credit note will be created. It will correspond only to the amount of the returned items. MTC reserves the right to deduct the price of consumed, damaged, or missing products. If the customer chooses to be refunded and subject to compliance with the previous conditions, a refund of the credit note value will be made within 30 days following the receipt of the product by MTC.

  • 9.4.3 Return costs
  • In case of shipping error on the part of MTC, whether the delivery was made in France or abroad, the return shipping costs will be borne by MTC.

  • In case of ordering error on the part of the customer, MTC will not be held responsible for the shipping error. In this case, no credit note regarding return shipping costs will be generated.

  • 10.0 CONFIDENTIALITY OF INFORMATION AND PRIVACY
  • 10.1 During your order, confidential information is collected by MTC. This information is the property of MTC, and will not be disclosed to any third party.

  • 10.2 We do not send e-mail, apart from information related to your order, your e-mail address will therefore not be used for advertising purposes unless the customer has checked the box allowing the sending of advertising information from our company.

  • 10.3 We aim to offer a high quality service at the best possible price, in order to do this we reserve the right to adapt our procedures at any time.

  • 10.4 All information is collected legally and in accordance with the Data Protection Act of 6 January 1978.

  • 10.5 If you would like to receive our offers by post or e-mail, please send your postal address or e-mail address by e-mail.

  • 10.6 In accordance with the Data Protection Act of January 6, 1978, we inform you that the data concerning you are used by our internal services within the framework of the Simplified Standard N°48 (NS-048 Management of client and prospect files - declaration no. 1349693) and that you have a right of access and rectification to the personal data concerning you. We will require an identity document. The information will be provided within 30 days of the request.

  • 10.7 If you have any questions regarding the confidentiality of information please contact us.

  • 11.0 SECURITY
  • 11.1 The order page is protected by a 256 SSL certificate.

  • 11.2 If you have any questions regarding the security of the Site, please contact our technical service.

  • 11.3 We will take all necessary precautions to secure the details of your order and payment, but, except in case of negligence on our part, we cannot be held responsible for any losses caused as a result of unauthorized access to the information you have provided.

  • 12.0 LIABILITY
  • MTC is released from its delivery obligations in case of force majeure.

  • MTC recommends that the customer check before returning a product to the return service or after-sales service that they do not leave any personal belongings in the product. MTC cannot be held responsible in case of loss of these belongings.

  • MTC disclaims any responsibility for the misuse or improper use of the products ordered by the customer.

  • The products marketed by MTC come with a one-year warranty, parts and labor.

  • Customers are reminded that MTC products are decorative items and are, by their very function, in motion. The customer, whether a legal entity or an individual, must install Michel Taillis Création products in locations that are inaccessible to individuals and only power them once their installation site has been made inaccessible.

  • IT IS NOT ABOUT TOYS AND THEY MUST IN NO CASE BE ENTRUSTED TO CHILDREN

  • Furthermore, it is the customer's responsibility to ensure that nothing will obstruct the movement of each product during installation.

  • These products are for indoor use, protected from moisture and in a ventilated environment only, or outdoors but exclusively under shelter. In any case, the customer must ensure good ventilation and a normal temperature, and particularly check the conditions of sun exposure, as the sun can burn products through a magnifying effect. The products must always be connected to a ground outlet.

  • AS REGARDS ELECTRICAL DEVICES, USE IN RAIN OR SNOW (EVEN LIGHT) IS TOTALLY PROHIBITED.

  • The voltage (voltage, amperage) must be perfectly aligned with the specifications of each product, as communicated by MTC. We adapt our mechanisms according to the standards and regulations in force in the destination country (voltage, electrical outlet). Our automata are already present on all 5 continents.

  • Under no circumstances shall MTC be held responsible for any injury, even minor, caused to a human or animal by the movement of an automaton.

  • SPECIAL CONDITIONS FOR RENTAL
  • If you wish, you can come to our workshop to pick up and return the automatons. Please keep us informed so that we do not calculate shipping costs.
  • - The rental rate is based on a period of 6 weeks.
  • - We will determine together the start dates of our workshop and the return in your store.
  • - Each automaton is delivered in a wooden crate to be kept carefully for the return.
  • - We will inform the carrier for the pickup of the automaton. You just need to ensure it is stored in the crate by the scheduled date.
  • - The automatons are checked and cleaned before shipping, please return them in good condition, clean and well vacuumed. (artificial snow, glitter, etc…)
  • - Restoration fees may be charged if the automaton has suffered damage during the rental period.
  • - During the rental period, the automaton is covered by your insurance in case of theft or damage.
  • - If despite all our attention, a malfunction occurs, call us and we will ensure to send you a replacement automaton as soon as possible.
  • - You can add small accessories to the automatons as long as they do not interfere with the movements and do not damage the plush.
  • - Our automatons are designed to operate 24/7. If you wish, you can also connect them to a timer.
  • - The automatons must be placed indoors, protected from moisture and out of reach of children.


UPDTAE MARCH 9TH 2026